Mon-Sun: 06:00 AM - 09:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat-Sun: 09:30 AM - 05:00 PM
Samantha was very nice and helpped us so much!!!!!
Arrival Metro Hello my name is Les I recently relocated to the Phoenix metro area and upon arrival I need storage until my new job started and I could find a townhome or rental house so I ended up using public Storage I found the facilities clean and I inked up on a contract. Everything was fine I moved in on the 20th of the month so my rate was prorated to the end of the month but they could not figure out how to do the proration and over charged me by about $13.00 which I disputed and for almost three weeks attempted to contact the regional or district manager who was to busy to returned any of my phone calls so just when I had decided to cancel my contract I went to the office and had exstream pleasure of meeting a young lady by the name of Samantha who was able. To calm me down and made arrangements to contact the Regional Manager so that we could rectify the over charge sitsuation she promised me that the sitsuation would be resolved that day and she was a young lady of her word and the only person at that location that did not blow me off, she acted in a truly professional manner and she is to be commended or her level of customer service.I know good customer service because I spent 25 years in sales and marketing and good customer service is a lost art in America but Samantha seems to attempting to right that ship it is to bad that she is the exception and not the rule. So hats off to this awesome young lady. Keep it you have a bright future. Thanks again Les T.
Sandra was excellent. Helpful and patient with customer