Mon-Sun: 06:00 AM - 06:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat-Sun: 09:30 AM - 05:00 PM
I have been a storage unit holder for over 20 years at this same location in Emeryville I have seen a lot of PS property managers come and go. Some of them were helpful and some were not meant to deal with the public. But of all the Public Storage Managers I’ve dealt with NO ONE has been as professional, courteous, helpful and always with a warm greeting as Amelia at the Emeryville property She always ask you how you’re doing no matter how hectic her day has been She’s always accommodating to your needs and always answers questions with a smile and concern you got it answered the way you wanted. She’s genuinely concerned about her customers well being and always tries to find a solution to any problems, challenges or issues you may have with your unit, payment or concerns about the property Amelia recently went out of her way to help me with a payment issue and was able to help me solve a big problem In a matter of a couple of days. I am so grateful to her and her staff who always care enough to make sure that all her customers are happy tenants. I for one will be a customer at Public Storage another 20 years as long as Amelia is the Property Manager. Also she does a superb job in maintaining the grounds throughout the property and always keeps the bathroom spotless Amelia is a one of a kind person and employee because she cares about the customers under her care. Public Storage is lucky to have such a hard working and dedicated person in their midst because she goes the extra mile every day for her customers and the property and the company. Please be sure to let her know that all of us who rent units at her property are thrilled she is the pm because anyone else would be a down grade She is a great asset to the company and represents Public Storage in the most professional and detailed manner possible. I will be telling all of my colleagues and friends to call Public Storage Emeryville and ask for Amelia to get a unit there. She makes the sign up process seamless and a pleasure Lastly I’ve seen Amelia be confronted by some aggressive late paying customers who speak to her very rudely and disrespectfully and she handles herself with grace and dignity and respect to the customer at all times no matter how they treat her She’s a true pro and could easily help train other pm’s about dealing with less than perfect situations which I’m sure you’re all aware of happen at various PS Locations. Finally THANK YOU AMELIA for all you do and have done for me and many of my fellow tenants at Public Storage Emeryville. We are so grateful for your help with our particular situations. You’re a real gem and pleasure to work with and I appreciate all of your hard work and dedication to your work and all your customers at your facility. All the best to you and your staff and I look forward to seeing around the Emeryville property Regards Bob Reskin 20 Plus Year Tenant
Great location very convenient and Lamont helped us out a lot .
Kenneth was extremely helpful to us this morning! Pleasure to deal with his professionalism during our stressful moving period.