Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 09:00 AM - 05:30 PM
This is my 2nd time being a storage renter here and I would never go anywhere else to keep my stuff. Not only is it the nicest and probably the Cleanest storage facility I have ever used but the Manager, Jessica, is the most helpful and friendliest person I have ever encounterd at ANY BUSINESS!!! She goes out of her way to make sure that you are happy with your storage needs and is always available if you have any questions. She offered suggestions when my storage area was getting to crowded and went and showed me another unit that would fit my needs better and it was the best thing I ever did, thanks to her. I have had storage units with other companies, but they were always either very dirty, and the managers were terrible. You will not find that here, tho. Not only is the management great, thanks to Jessica, but this is such a secure facility, and the gate hours are longer than I have ever had anywhere, which makes it very convenient, especially when your moving things late or very early. Easy to drive into and out and its always very clean inside and out!!! I would never go anywhere else for my storage needs except to Fallbrook Extra Space Storage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks Jessica, your Great and so is your storage place!!!!!!
I have to tell you that I have dealt with a lot of customer service reps over the years but I have never had such great service as I did from John Lopez In Fallbrook. He helped me in a difficult time, spent over 20 minutes making sure I knew all of my options and was genuine in his assistance. Not just a hired hand putting in his 8 hours. A true asset to the company , and just an honest good guy! Thank you again John for all your help! Oh and as for the facility, it's great too!!!
I'm a new tenant and so far, so good. Jessica has been super helpful. The location in Fallbrook is close to where I'm at so that in and of itself is convenient. The rental fees are very reasonable and the access hours are good. The only reason I gave the facility four stars instead of five is that the indoor units, particularly the larger ones, do no have any lighting inside and the entrance to the unit is a wider regular hinged hung door, not a large roll up garage style door. This makes it pitch dark inside a 10x20 unit. I would suggest future upgrades to the facility include adding some kind of lighting inside the indoor units, particularly the larger ones (my former storage facility had these on timers). Not a deal breaker though, just need to bring a portable battery operated light when I go to visit my stuff.
not only is this storage place close to my home....very convienient, but also, the staff has been extremely helpful. I had help from the staff when the cart was broken and the man working the front desk took time to fix the wheels for me. Also, the new manager, Jessica, was kind enough to let me throw some moving boxes into the dumpster, as long as it wasn't filling the bin. Everyone who has worked there this last year has been friendly and helpful. Thank you so much!
n Need something closer to home but greet team. Thank You!!