Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 08:30 AM - 05:00 PM
Sun: 11:00 AM - 03:00 PM
I got the unit in 2014, put all my belongings in and never went back to look at it until around April 2018. Everything looked great. Went back for the 2nd time last weekend and moved all my stuff out. Next thing I know, I'm getting a call from the office accusing me of damaging the door. All I ever did in the 4 years was open and shut the door 3 times with NO problems. I called back today to see what was going on as I was told over the weekend that I "broke the door" and got nothing but attitude. When I called to let them know I was moving out of storage, they told me I had to pay an extra month because the next day started a new billing cycle. Clearly my 4 years of on-time paying was not enough. It started great, the last few days destroyed my views of the office.
The office manager, Michelle Virgo Lemons, was extremely friendly and knowledgeable as well as very accommodating. She made me feel very comfortable and provided great customer service. She is definitely I great asset to Cubesmart.
I am extremely happy with my unit and love the customer service! It was fast and easy to fill out the paperwork. Any and every question I had was answered as well. The property is extremely clean and very secure and the price of my unit is very reasonable. And the first month is FREE!!!!
Through all the changes in ownership I have been a customer for the past 5 years.. I have not had any problems or concerns. I absolutely appreciate the one constant: the staff. Steve, in the Bloomfield location has always been has always very polite and the one constant in all the changes...this morning when I called the office someone else answered....hopefully he had the day off.
This is the third year in a row I have stored "The Beast" for the winter. The storage areas are not climate controlled, they are very dry and very clean. I plan to use this facility for the foreseeable future.