Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 08:30 AM - 05:00 PM
Sun: 11:00 AM - 03:00 PM
My family went through soo much. Illegally being thrown out of a house, living in hotels 6 months and then finally getting home and lost my husband 2 months later. Cube smart was there through it all. They had big enough storage units, they were clean and awesome security. The staff in Griswold, CT bent over backward to help us out. We hadn't planned on being homeless, and though we were late a couple times, they didn't bug us incessantly or get nasty at all. They understood the situation, and when one of the storage units got cleaned out, they were there to help. I couldn't recommend this location more. I still have 1 unit to clean out, and if I wasn't 2 hours away would use them again, if warranted. Thanks, guys so much for all your help. highly recommend and they were good prices too.
WOW!! Never expected to have a good time renting a storage space but this CubeSmart and Dan Houle made it happen. On the way to see a 5x10 I was impressed by the cleanliness of the grounds but wondered what I would see when Dan pulled up that red door. Surprise! an immaculate space - the corners, the floor right up to the walls, and the walls themselves - all clean so every inch can be used aside from the visual pleasure of a clean spot. Back in the office, Dan got me through the sign up process in a professional, polite, friendly, and clear manner. As a bonus, Dan can be amusing so I had fun.
Although the Griswold facility is kept immaculate and the two cubicles we have been renting have been ideal, what makes this facility a notch above the rest is its customer service. It is never a pleasure having an added expense of storage, but Dan actually makes it such a pleasure doing business with Cubesmart that we enjoy going into the facility in person to make payment on the cubicles. Dan goes far beyond the expectations of his position to provide us with information and help us make our payments easily. He also has helped us get access to the facility after hours by staying late to help accommodate us. He is always very cheerful and respectful and sets such a great example as a Cubesmart employee. We have moved twice and used this Cubesmart location throughout the last 5 years during long durations of time because of the care/quality of the storage here but also very much because of Dan's exceptional service. Loyal/dedicated employees are a blessing. Thank you Cubesmart and thank you Dan!
My wife and I have been here for 4 years, through 3 owner changes, and the only consistency has been Dan Houle. He has been fantastic to us for any questions or issues and when the buyouts happened there was a lot of unanswered questions and he was always the one who would make us feel ok with it. I would recommend this facility for storage but the only issue is the prices of the units. You can find units locally for much less. That's is the reason we are leaving because $45 a month more is way to much money for the same size.
I am pleased with everything from Cubesmart. Customer service was very welcoming and service went beyond what was expected.
Just wish there was a better secure fence for the amount I pay
It was good! I think prices could be a little lower and I notice gate is open sometimes but I feel it should be SHUT AT ALL TIMES besides that good place
Brandon and Dan were so helpful! They showed us plenty of options and were able to help us choose the right size unit for us. They even offered a 10% coupon which was amazing! I will refer this location to everyone I know.
Nice clean facility and my unit was very clean and dry! The staff was so helpful. Mr. Houle went up and behind to help me out! Great experience!
I just recently started renting here, but already having storage unit experience I will say CubeSmart is great. The units are spacious and the driving is painless especially inside for u-hauls. Last but not lease, I give special thanks to Dave (the employee I had a pleasure dealing with) for being super helpful and very plesant. I would recommend anyone to use CubeSmart.