Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 08:30 AM - 05:00 PM
Sun: 11:00 AM - 03:00 PM
People were extremely nice and accommodating. Diane and Colleen are wonderful. However, restrooms are locked when office is closed. One night we arrived 45 minutes before closing and tried 3 times to open gate with no luck. The next day there was some water problem so the security gate was open for a good part of day. We never did find out why the gate did not open the night before. Overall we were pleased with the storage unit.
I did not gave Excellent to Customer service because they did not prorate the monthly fee and wanted me to pay the whole monthly fee for 2 extra day that I need the storage.
I needed the 5x5 storage unit to hold a ton of items as I moved from state-to-state. I had a good experience overall and would recommend this facility. I didn't have any customer service issues, seeing that I didn't require any assistance.
This is my second time in 6 years renting a unit in this facility. Their front customer service person has always been friendly and everything is nicely secured. I was very impressed this time around because I picked up my items after the front end person was gone for the day and less than 2 days later the manager did a walk through and realized the unit was empty and closed my account out for me which was a huge favor so i didn’t have to worry about coming back and doing It during operating hours.
Diane and Colleen manage the Manchester Adams St Cube Smart in a professional manner. Pricing is competitive. The facility is always clean and feels safe but most importantly Colleen and Diane are friendly. They learn their customers' (and dog's) names. This is particularly important because many of us who are using storage facilities are in transition and feel a need to be known. "CHEERS" to Diane and Colleen.