Mon-Sun: 06:00 AM - 09:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat-Sun: 09:30 AM - 05:00 PM
This experience was ideal in every way! I was able to reserve a unit online; the unit was ready for us when I asked for it, and we could use the app to open the gate and get to it. The unit was clean and had the lock we ordered all ready to go. Their communications are timely, clear and very customer-focused. We emptied our unit yesterday and brought our lock with us with the intention of contacting them today to end our contract, but before I did that, they called us saying that they saw that the lock was gone and the unit was empty, and asking if we wanted to end the contract now. They make everything so easy, and every interaction is 100% pleasant.
Lana @ the Newark Public Storage facility is a gem! She is easy to work with, and very helpful. Anytime I have had a question she has the answer, and is just a super pleasant customer-service oriented employee. Kudos to her and the job she does for Public Storage! :)
My first experience here was overwhelmingly phenomenal. The clerk, Lana, was so helpful, welcoming, and insightful that I felt I had been a customer here for years. I always recommend this public storage to friends and family because I know that will be taken care of professionally and have a quality experience. Hats off to you Lana !!
When I was there the other day Lana was very perfesional and as always very helpful.