Mon-Sun: 06:00 AM - 09:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat-Sun: 09:30 AM - 05:00 PM
Linda & staff were amazing through the whole process & always went out of their way to made sure everything was taken care of! Perfect location, The size was decent and the only down side would be that there isn't 24 access.
The staff is super friendly and tried to match a better price I found elsewhere. They weren't able to get even close to the better price I found. The facility and units are clean and well maintained.Price is higher than most storage facilities. The 1st month free doesn't really help much when the additional fees are applied. First there is a $24 "admin fee". Then you are forced to pay $11 per month for insurance. Last but not least they make you pay for their $15 locks! Also gate access is only until 9pm daily. No electrical outlets anywhere.
Linda and Adrien were extremely pleasant, and very helpful. They went far beyond what I have experienced at other storage facilities. I do not hesitate to recommend this facility and the staff.
Linda went so far above and beyond I'm still telling everyone I know about the experience and will probably continue to do so for quite some tome! Your organization should consider ypurself extrememly lucky to have Linda as an employee. She exemplifies world class customer service, the kind of customer service every organization strives to achieve yet rarely does. I am a corporate sales and customer service trainer and she exemplifies everything I try to teach all of my adult students.When I arrived I already wasn't happy with the cost of my storage then I found out I was required to purchase your insurance instead of using my homeowners insurance (something the Southside location did not require me to purchase insurance), I had already purchased the same kind of lock I use at the South Side location and wasn't happy to find out that your locks are different anzd I had to purchase yet another $20 lock and charged an administration fee ( something else I wasn't charged at your South Side location). Honestly, I was pretty irritated. Linda took control of the situation - apologized, explained tje who, whats and whys...and before I even knew it...she had calmed the situation with professionalism, kindness, and understanding. I am good with the prices, charges and extras I had to purchase and its only because of my interactions with Linda.Unfortunately, I had the exact opposite experience at your location on the South Side (off of Madison and Southport). From the s.,mell of marijuana when you walk into the office, to the filthy streets lined with trash, to the the lady who had shoes all over the place inside and around her van & storage unit cleaning them with bleach wearing mask (the fumes were so bad I had to leave and come back) to being told "I'm not customer service ... call our 800#" when I asked why the lights inside my unit weren't working and when they would be fixed...The culture at the South Side location versus the Fishers location is completely opposite.Public Storage management - Feel free to contact me if you have any follow-ups I am a real person.
Very efficient process of getting a storage unit. Thank you Linda for making it easy.