Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 08:30 AM - 05:00 PM
Sun: 11:00 AM - 03:00 PM
Hannah is so nice and provided such a great customer service experience! She rocks!
Moving can be stress full and having to use a storage unit to put your belongs that you can't fit into your new home for the time being adds to that stress. So when looking for a storage unit location the people work there make all the difference. And at this location, they are great, super friendly and helpful. They understood just what I needed and wanted and got it for me. And when I needed a second unit they were right on top of it and made sure to find one to accommodate me and is very close to the first one I got. Set it so that they taking care of them is simple and easy like they are not two units but one. Great teamwork and friendly faces. I would refer them to family and friends.
I only have two negative comments about Cube Smart. The first is that the contract can only be in one person's name even when married. The second is that I was not told that insurance was required when I made the reservation so when my husband arrived to check in and was told we had to have proof of coverage beforehand he paid a policy. As soon as I was informed, I contacted our agent who provided a declaration page showing we had coverage within the hour directly to the store. Even though all of this took place on the day of check in, we were NOT refunded or credited for the unnecessary policy CubeSmart offers.
Sherri was very helpful and professional in helping getting the setup.
I was in the facility asking some questions - my boyfriend is wanting to get a storage unit. Hannah was amazing providing the information we were seeking and answering our questions! She made sure we had all the information we needed and helped us make plans for our next steps. Thanks Hannah!