Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 09:30 AM - 03:30 PM
Sun: CLOSED -
This was a wonderful experience. We even forgot to cancel our unit after we had moved out and they had already taken care of it when they noticed it was vacant. The manager was always very kind and even offered to meet us on off hours if we needed.truly a good business.
My complaint is about the central call center, not the Shawnee location. I specifically asked if there was room to get an 18 wheeler, full size semi directly to the unit. I was told yes. Then the agent went into a long speech about how she has family in the trucking industry, so she knows what we have to deal with out here. Yet when I arrived at the facility, there was NOT enough space to get to the unit I had reserved. However, the young man working in the office at the Shawnee location was very apologetic and friendly, but he did not have the authority to alter rates to compensate for the call center error. That being said, I have been in contact with a manager. The problem has been fully resolved. I definitely recommend StorageMart. But I suggest confirming in person and on location before taking information from the call center at face value. The location staff and area manager for this location are spectacular!
Nick and Herman were great! Love the atmosphere and I get good deals. Thanks for the help guys!
The customer service at this location is exceptional! Ryan is always helpful, nice and professional.
When StorageMart bought the facility they asked me if I had any issues I would like to see resolved. One issue I had was lighting, it was not as well lit as I would have preferred. They installed lights, alot of lights, along with their cctv system. I feel that my stuff is secure. Ryan in the office is very friendly and knowledgeable about their property and services. Would definitely recommend to my friends.