Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 09:00 AM - 05:30 PM
Since renting Aug. 5, 2013 I wasn't told about the $1.00 additonal Service Charge for paper billing. Insurance is not as demanded as the brochure and rental document put forth. I have insurance coverage with my apartment insurance for a better amount. I have never received a paper billing and may have paid for this ( a credit was applied but may have been for insurance ). I am constantly in a state of confusion about my payments and billing for the future without statements. This storage is only because I am preparing to move and wanted the advance work of finding storage, the correct size, learning how to go about it, if I didn't have to I wouldn't be involvedf with your place due to the inacurracy of your lack of billing and statements. Furthermore, I've been troubled since the day I took this storage with rust stains on the floor of the unit; I have washed the floor but it did not come off; feel hesitant to put good items in there without a planned floor covering. The staff has been excellent at all locations. Please send me an email address for the Stoughton Facility for correspondence.
I rented here first off because of the location!! It's close to where I live so it makes it easy to go there if I need too! The staff if very friendly and helpful! When I opened my storage unit a piece of insulation had come down and I reported it to the office and upon my return it was already fixed!! Great job guys and I appreciate it!!
The store manager on site was most helpful. She was exceptionally kind and was well educated for all the questions I had asked. The staff on site were always willing to help in anyway they could. I realize that the "writing guidelines" say not to comment on customer service here, but this was so good that I feel that it is necessary to comment on it.
Extra Space is a great company to store with and the site employees are great
Great location really happy whit the personal n best of all the price...communication the best they always send me e mail on time before payment due really happy whit extra space storage #1....