Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 09:00 AM - 05:30 PM
To pay on line the website repeats the online automatic payment page again and again, forcing the client to repeat entering credit card info every time. There is also no way to check whether the automatic payment system actually works and payment has been made, the 'thank you for your payment' notice or email. Please re-program your computer; this is annoying and it raises questions about your online security.
My renting was done right away, same day and I got first month almost free. Customer Service very knowledgeable.
Not only is the storage unit helpful, but the staff is great. They are helpful, friendly, accessible, polite. I've enjoyed many informal discussions with the staff at the River Road location when I've gone to use my u unit or pay my bill. Haivng the option to pay by phone has also been a helpufl feature for me.
I would definitely use Extra Space again. Everyone there was very helpful.
After checking out the other nearby storage places, I went with Extra Space Storage because the staff is professional and nice and made my move easy.