Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 09:00 AM - 05:30 PM
I have a unit rented at the 115 Wormans Lane location in Frederick, MD. I am so disappointed with the manager the and the service everytime I go there. We came from the Industry Ln location in Frederick, MD and had to switch to this location because of a flood that happened, no cause of ours. And ever since we arrived at this new location, I have been treated badly by your manager. One time I swung by and called her first and told her I was coming by to change the lock cause my husband lost the key and she refused to help me when I got there and kicked me out of her office and told me she was at lunch, when she had been gone from the office for 45 minutes while I was sitting in the parking lot waiting for her. Several other times I have driven by and the gate was open and passed by the office to ask why our gate was left open and no one was in the office and no note was one the door to let the customer know that they will be back soon. Unacceptable on the managers part, how is our stuff suppose to be secure. What do we have a gate code for if the gate is going to be left open all the time. I have drove by in the last week and an half and seen it open 3 times. I am a disappointed customer. When I was at the other location on Industry Lane, our gate was always locked and we always needed our gate code to get in. Very poor manager, very poor service, Very poor facility.
The staff is excellent. All questions were answered and she was very helpful. The unit and grounds are kept very clean and easily accessible.
Staff was very helpful in find the correct size storage area
I was so happy that in the time of need when I needed storage I was able to find a nice location, clean and afforadble place to put my things. Thank you
Overall I have been very happy with the service I have received; I have two units currently. The service from inside has been great and people are very nice. Only improvement I would make is to move the exit code box reachable from the car just like when arriving. It's more annoying than anything, especially if it's cold or rainy. Other units I've been to don't even have a box to leave; you just pull up to the gate and it automatically opens. Other than that I have no complaints.