Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 08:30 AM - 05:00 PM
Sun: 11:00 AM - 03:00 PM
Love that they call to remind me when a payment is due
The facility is very clean, customer service is solid, and the security is good. However, the unit I have is on the expensive side.
I can't complain about the facility OR the friendliness and expertise of the staff. My only issues come from the fact that you no longer allow a REAL person to take my payment if I need it. I had a few minutes, but wasn't able to get to my account on work computer. I got through to someone, but they were only able to provide an account number and said I would have to go online or pay in person. Now, I'm trying to make online payment while at work through a public computer. This does not make me happy. There is STILL a need for REAL PEOPLE in business.. (And I am not interested in other online "automated" options. True customer service should accommodate a REAL person making a payment.)
I have never had the occasion to use a storage unit before but Cubesmart has made it a very good experience for me thus far. My items have been stored approx. 6 months now. Any time I've gone in to the office to pay my bill the office manager Ebony always greets me with a great smile and handles my transaction quickly. The facility is always neat and clean and I feel that my items in storage are save. Today I had the occasion to call in to their customer service line because I could not log in into my online account. The customer service was professional, assisted me promptly with resetting my password so I could log on to pay my bill. I believe her name was Aubrey (or Audrey?)
Everything you could expect from a storage facility n then some. I highly reccommend them.