Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 09:00 AM - 05:30 PM
The only complaint that I have about this facility is that you are not able to communicate with the exact location on-line. When trying to reach a manager they will get back in contact with you within 24 hours of leaving a message on the voicemail. When trying to contact a particular storage facility I would like to be able to speak directly with personnel 24 hours a day where my things are being stored not a call center with limited information. I hope soon that the method of contact is updated to better suit current clients as well as future clients.
From the easy setup online, to the great deal I received, to the exemplary customer service I experienced from Mohammed at the location on Eastway in Charlotte, NC... I am truly a happy customer. I had never heard of ExtraSpace Storage and was leery of trying a new facility, but other reviews proved true to the fact that the place is clean, affordable, and very well secured. I will continue to take advantage of all their services/offers, including specials with Budget rental trucks! I will also continue to give accolades and references to this company for their great (customer) service. Kudos to the ExtraSpace Storage Team and Mohammed who helped make my transition seamless!!!
The staff at this facility provided service above and beyond my expectations. I visited three nearby facilities that failed to impress me with their service and policies. I will refer all my friends and associates to this company.
To begin with the facility was easily accessible to my big Van. a Ramps, walkways and a well designed loading dock system made loading my stuff very easy. The manager was very clear about policies and security. I was impressed enough to begin my storage agreement and start loading my " Stuff "from the van right away. I have a much better looking home and the extra storage space is just what I needed. I can keep those things my wife thinks are junk and live better at home.