Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 09:00 AM - 05:30 PM
I was treated as a valued customer from the moment I walked in. They showed me a variety of spaces, explained the billing, access, temperature control, etc. All of my questions were answered completely. Lots of parking right by the entrances to the building, and four-wheel carts are always available. I got a follow up phone call during the week to confirm my rental. The manager Kay is delightful --- when I purchased some boxes to take home, she even helped me carry them to my car. This is a very well-run business.
I had a great experience when I initially contacted the main national hotline to when I exited the facility. When I went to check in at the Ho Ho Kus facility, Kay was extremely friendly and informative. We received a great tour and understanding of how the facility operated. Everyone on the Ho Ho Kus team that I encountered via telephone had great phone etiquette and were very helpful answering questions to my account. The move out process was very easy, too. I definitely would recommend the Ho Ho Kus, NJ location and would use them again. Thanks!
The office is very friendly. We got there 10 minutes before closing and the guy stayed late and showed us around. He showed us 3 different units. After that he sat down with us and went over all the features and security without feeling rushed. We are very happy choosing extra space storage.
Everyone was very nice, & friendly. They went out of their way to make me feel comfortable.
I have had occasion to store here several times over the years; and, the staff has always been helpful, responsive, and pleasant to deal with. The facilities are similarly consistently: clean, operational, accessible, and convenient.