Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 08:30 AM - 05:00 PM
Sun: 11:00 AM - 03:00 PM
I have been very impressed with the customer service at Cube Smart. Surprised and pleased with their follow-up and help.
I have found CubeSmart personnel to be very courteous and knowledgeable and helpful, during the years I have been using the storage facilities. John G. Ramsey
Elizabeth Pribble helped us out and she was on top of everything and every question we had!
From the moment I walked into the office, Elizabeth was very positive, friendly, and upbeat. She knows the business well and gave me all the details quickly and concisely. I viewed the unit and finished all the paperwork in 15 minutes. A very positive experience. The only negative was having to buy the mandatory monthly insurance.
The storage place it self is excellent. The employees are great. The only complaint I have is whether I knew about the rule or not but I went in on a Thursday night at 10:10PM and stayed getting a few items out. When I was done I went to exit and realized the gate was locked. I went to speak to the employee that lives on the premises & she informed me that the gate was locked & automatically locks at 10PM. I told her I came in after 10 & she just basically told me to bad your locked in & you'll have to leave your vehicle here & call someone to pick you up. I knew for a fact that I got in after 10 because I phoned my daughter on my phone when I opened the storage unit,the time was 10:10. I was not happy to say the least. I was leaving town the next morning at 4:30AM & had to arrange to have someone pick up my vehicle so it was a big inconvenience to say the least.