Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 09:00 AM - 05:30 PM
I am pleased to see that the gate is always closed. I had used Public Storage and their gate was left open more times than I can count. Very clean and they are always painting and keeping up appearances
I currently reside in Florida and needed to return to Long Island, NY to finalize my storage issues from two different locations to a central location. I made a unit reservation online and received an instant phone call thanking me for choosing Extra Storage from Brenda. I didn't receive this at my previous place and my online reservation could not be found when I arrived! I ended up paying the onsite rate! I was able to use their free truck to move my stuff from the other unit to their unit, with only two days to spare. I needed additional stickers on my locks, but I was already back in Florida. This was done on my behalf immediately and confirmed with a phone call. The whole process was made simple due to their professionalism, which resulted in less stress for me during this short trip. Overall, their rental rates are great, the gate hours is one hour longer and the paperwork process is quick and hassle free. I would highly recommend Extra Storage to anyone looking for a storage company for the first time. They will definitely take great care of YOU!!
My parents have just sold their home in Stony Brook . Therefore my personal items that i have been storing there would now need to be relocated . I could not store my items with me due to the sheer volume of my stuff. . Therefore I needed to begin the search for suitable storage facility in the area to store some of my stuff for an extended period of time..I visited about a dozen or so storage facilities . One worse than the other. Then I found Extra Space in Centereach .It was a really lucky find. The service was awesome, the staff were very helpful, the prices were good, and the facility was really clean. The reason why they are the best is the modern facility itself and the staff. The manager, Brenda took time out to explain EVERTHING to us. . Because of the professionalism of the on site staff is why i did choose to stay with Extra Storage. Good job , guys I would definitely recommend it to anyone looking for storage.
Brenda was great to deal with. She always has time to answer any of your questions and will offer her opinion when asked. She is always polite and corteous on the phone and always willing to help you in whichever way she can.
The facility is clean and well kept. However, the "manager" was unresponsive to our request to remove the $10 "mandatory" insurance fee, despite the fact that we presented him with conclusive proof that our renter's insurance covered all property we owned "wherever it is in the world". He told us: "I have to review the documentation". What's to review? He gave us such a hard time, and when he finally conceded that our insurance was acceptable, he did so with such a bitter attitude it was disheartening. It appeared that he wanted to collect the $10 "insurance fee" as a gimme to put in his, or the company's pocket, knowing full well that it would NEVER be necessary to make a claim. If the facility has adequate security, and proper protection from the elements, then why the mandatory $10 fee? Is the security flawed, or the facility inadequate? Doesn't the company believe in their own product? I believe in the security and facility soundness, why doesn't the company?