Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 09:00 AM - 05:30 PM
Over all I think Extra is the best storage facility
I initially spoke with Cheyanne to receive a quote via telephone and she provided excellent customer service, not only did I receive a great rate for the space I needed, but her tone of voice and "small talk" were very pleasant which made my experience that much better! Within minutes from receiving my quote I received a call from Anita who welcomed me to the facility and explained that she would assist me when I arrive at the establishment on the following day. Upon arrival I was greeted by Anita and serviced by Eric. Eric was friendly and knowledgeable. When I expressed concerns about the unit I was assigned to initially he immediately suggested another unit to my liking without me having to ask. I was shown how to access the facility after hours, Eric walked me through my lease agreement and informed me that I had the use of their truck for the purpose of my move. I loved the fact that although my move was not scheduled to take place for another 2 days, I was given the okay to start moving smaller items in over the course of that time. As a result, I was able to cancel my Uhaul reservation and save on what would have been an added expense. The only reason I did not rate security as excellent was due to the fact that there will be no physical presence after hours. This was my first time reserving storage space and I could not have asked for a better experience. I would recommend this facility to others and definitely use it again if the need arises in the future.
The staff at the Valley Stream facility couldn't have been more helpful. However; I reserved the space with your nationwide number and the attendant could have been more forthcoming regarding the actual breakdown of the initial "Start-up" dollar amount. I was told there was one time "administrative fee" for a certain dollar amount due at the lease signing. When I came to sign the lease it turns out the administrative fee was less than told to me and the additional amount was for insurance. The overall amount was as quoted and I have no problem with that but it would have been nice to have a little more transparency during my initial conversation with your attendant. The space was also slightly smaller than the 10' x 8' size reserved and paid for as it was a corner unit and was angled in one corner. There was also an electrical conduit pipe in the middle of one wall running vertically up its entirety protruding out about 10", so large items could not be placed flat against that wall. I was told this was the only unit available in this size. The staff on duty were very nice but said they had no authority to override the price quoted and could not offer a discount to make up for the less than reserved and quoted square footage in this unit. If this was not a Saturday and I had not made arrangements for a van with furniture to meet me Sunday morning I would have waited to speak the the facility manager who would be in on Monday. If anyone asks for a recommendation for "Extra Space Storage" it will be with a "Caveat" to ask lots of questions and leave yourself time to make other arrangements if needed upon inspection of the actual unit.
Very clean good location well lighted & good security.
I love the fact that you can access your unit anytime that is convenient for you, not just within the company limitations. When I first signed up I had issues with my code not working on the gate and elevator. The helpful staff corrected it immediately. Everyone I have dealt with has been friendly, courteous and professional.