Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 09:00 AM - 05:30 PM
Easy to get started and I appreciate Brian's attentiveness (he was on his lunch break but was gracious enough to take a moment to help me get situated with a new unit and lease). Thanks for taking the time to explain everything, Brian!
Reservation and rental process was hassle free. Storage unit was ready and clean. The entire facility is in great condition. The staff was very helpful as well
So far, so good. The staff was courteous and showed me a few units. I might have gone for a 12-month lease if I had the option to pay the bill each month rather than prepaying all 12 months at once.
I have been using this facility for the last 12 years as a home base for my Matco Tools Business. I have a parking spot for my truck and a unit for shipments to be delivered. Juan Bryant and the staff are very helpful by making sure shipments are delivered to my unit. The property is fenced and video monitored. I feel comfortable leaving my store / truck here every night. Frank T Henry Matco Tools Distributor
Amazing support online and in store. Juan the manager in store answered all my questions and helped me find the right storage unit for me. Great Service!!!
I have been very pleased with this facility. The manager, Juan Bryant, is always ready to help me out with any issues. Recently, the springs in my space door needed to be replaced and Juan helped me schedule a time for the repair. Everything went beautifully and the work was completed in reasonable time. The facility is always kept clean inside and outside. I would recommend this location to anyone looking to store their belongings.
I was very impressed by the professionalism of the crew and the cleanliness of Extra Space Storage in Malvern. The site manager Juan Bryant was very cordial and took the time to understand my storage needs and recommended storage units accordingly. We recently sold our home and are currently in transition towards buying another. This storage facility is conveniently located right next to AVE Malvern apartment complex with a flexible lease so this works out great. I also appreciate the flexibility that Juan offered towards extending or shortening the storage lease in case our needs changed. Since our settlement for the first home we purchased fell through, I had to extend our storage lease and Juan was very understanding and accommodating of our needs. The only suggestion I would offer to the manager to make the experience even better is to make prospective renters aware of some of the additional fees (required insurance etc.) ahead of time so there are no surprises. A couple of other employees that I interacted with briefly were Josh and Steve (I hope I got that right) and they were great as well, very helpful and professional. I would have no hesitation recommending this place to anyone for their storage needs and I will return whenever I need a storage facility in the future.
The facility is clean, great customer service Josh opened my account and he was great. He showed me multiple units until I found the right space. The manager is also very helpful, I also love that they reach out to you and remind you of your payments.
I've been using extra Space in Malvern since April and the staff has been extremely helpful and communicative. The site is very clean and has great security. They walked me through the payment options and periodically checked in after the initial set up to make sure I was satisfied. Over the last two months, I've been unemployed and working with them to keep the storage until I could find an option. Juan the District Manager was great about letting me know what I needed to do and again checked in with me. I really appreciate how understanding he was and I would definitely recommend using Extra Space to anyone looking for storage.
This extra space has to be the one of, if not the best Extra space around. Super clean,Outstanding customer service, every one is extra polite. Also JUAN, the manger knows the place and can help you with any and everything! Thanks