Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 09:00 AM - 05:30 PM
Sun: 10:00 AM - 02:00 PM
Extra Space Storage on Garland road is clean, safe, and easily accessible. You really can't ask for any better. And their rates are good, too. But this location gets a 5-star rating from me because L gave excellent customer service on my move-in day and has been fantastic any time I've been into the front office since. I reserved my unit online and was completely unfamiliar with the area. On my first day in Texas I somehow got the facility's address wrong and ended up 3 miles away, lost with movers following me, burning up the time I had them. I called Extra Space Storage in a complete panic and superhero L came to my rescue. He figured out where I was from my vague descriptions, told me which way to turn and how to find the facility (which is really easy if you don't have the wrong address), and stayed on the phone with me all the way back to the facility (I was on my hands-free) just to be sure I didn't get lost again. He even made the check-in / move-in processes smooth. L is awesome and completely saved my move. Frankly, any employee who gives that level of service to a customer works for a great company, because bad companies can't keep people like L. Three months later, I have yet to be disappointed.
Pros: -Convenient location. On major road. -Clean facility. Helpful and friendly staff. -Climate and Non-Climate controlled units are all indoors. -Good price. Cons: -Facility needs exterior cameras on front side of building, Cameras are only on exterior back side currently. -Front entry door, not security entry door, in need of repair. -Mildly "sketchy" area of town. (Like a 3. And I live nearby, so I know.) -Loading Carts/Dollies are not always put back in place for use.
Mary and her co-manager are very friendly and will bend over backwards to make sure your storage hassle is painless as possible.
My only regret about my extra space storage is that I did not rent it sooner! I have a small Estate Sale business and this makes it so convenient to drive over less that 1 mile from my home and store leftover items. It feels safe and clean. I tell everyone about and hope to send more friends and co-workers over. Extra Space is my best business tool!
Our family has loved the convenience of this storage facility. The price is very good and the staff our so helpful.