Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 09:00 AM - 05:30 PM
The new manager, Gary is so nice! He has only been there a few weeks and you can already see the improvements! He is always professional and fair! And the SECURITY is fantastic!
Gary was AMAZING!!! I came in to the Extra Space Storage on San Jacinto wanting to rent a 5/5 storage unit, all of them were taken up and I was so sad! But Gary immediately came up with a solution and helped me find another location that was close and convent with the same unit, and at a even affordable price! Although I came 5 minutes before closing, I was never rushed or turned away. As a colleage student I definitely will be choosing extra space for summer storage!
Update (05/07/2015) 3RD Rate Increase - Not too bad it's been almost a year since the last increase. UPDATE (8/2014) 2ND RATE INCREASE IN 12 MONTHS: I am too lazy to move my stuff since I packed the storage unit until nothing else would fit but just so everyone is aware they just increased my rate again for the second time in under a year. They get you in with a promotional rate and then stick it to you. I'll take the blame for this one since I am too lazy to move. ********************************************************** This place is very nice and clean. I really enjoy being located about 5 minutes away from it. That said, there are a few critical areas of concern. They don't give you a contract to review; they simply fill it out for you and email it to you as an agreed contract. It doesn't work that way! Secondly, they add insurance without informing you. Once I discovered it, I emailed them a copy of my homeowner’s policy and it took them 2 months to apply it so I was required to pay the additional fees during that time. The manager refused to credit my account for the insurance charges. I've been with them 3-4 months and now they are increasing rates by 10%. I don’t mind increases as I know all costs go up but within 3-4 months of signing up at a specific rate. Hmmm sounds a bit fishy.
EXACTLY WHAT IS ADVERTISED. NO HASSLE KEEP YOUR ACCT UP TO DATE AND YOU WILL NOT BE DISSAPOINTED
The staff is awesome, they are very intelligent and helpful. The place is clean and fresh at all times. The security is great, but bothersome when trying to move stuff to different floors, because every-time you get on the elevator you need a code. I wish they had a MOVE MODE...which allows you to use the elevator for an hour without all the codes. It is off a busy street, backed up to a quiet street.