Mon-Sun: 07:00 AM - 07:00 PM
Mon-Sat: 09:00 AM - 05:00 PM
I currently have a unit here and I agree that the management is unprofessional and discourteous. I had questions about a letter I received and some charges/late fees and Gary was not able to explain them clearly and became very agitated with me because it didn't seem right to me and I wanted a clear explanation of the charges. Luckily, his wife heard us arguing from the back and came out and did a much better job. She remained calm and was able to clearly explain everything to me. He was very condescending to me and they believe their computer ledger is "God" and there's no possible way for computer or human error to occur. There is no customer dispute/satisfaction system in place or any way to reach the owners. (They don't deal with their clients). This company also rips people off with the way they do late fees. They also either charge $10 or $20 to send a non-certified letter in the mail. Ridiculous, moving as soon as possible.
The WORST storage facility I have ever encountered. The insurance company they sell you doesn't cover loss by rats... This storage facility takes NO PROACTIVE measures against rats...no traps, nothing. I went to move out of my storage unit and found my possessions had been ravaged by...you guessed it...rats....feces, chewed possessions everywhere. When I asked why there were no traps they literally said, "Oh we can't do that". Instead they directed me to their insurance company saying that "They make it easy to file a claim"... Doesn't matter if your property is not protected.
Realmente lo que cobran por un storage que se llueve adentro,comprarle un seguro que no se hace responsable, eso no tiene precio,con un Am sorry!...no se remedia...y ni una estrella se merecen, pero la puse x que no me deja opinar:/
Inconvenient, unprofessional, and inconsistent. Lease a storage facility elsewhere! I have been a loyal paying customer of this establishment for over 4 years (since August 2011) and had no problems for over 2 years outside of the fact that you only have access to the facility from 7am-7pm and so-called "management" is only onsite from 9am-5pm Monday through Friday (very inconvenient for those who work a typical work schedule). 2 months ago I decided to sign up for autopay for convenience reasons; I went online entered my payment information and checked the box to begin auto pay using this form of payment and received email confirmation of this being set-up. Over a month later (without receiving any notice of late payment), my mother went to my storage facility to remove something from the unit as I live 30+ miles away now and was told that i was delinquent in payments and that she was trespassing. She was told that they do not allow auto-pay to be set-up online and that I needed to complete and sign a paper form and would need to mail it in (due to their office hours being the same as my work hours). I mailed it via the US Postal office less than 1 mile away from the facility only to find that several weeks later they had not received it; this was discovered due to noticing a payment had not been withdrawn from my account. I in turn made a one-time payment online, my mother requested another form in person at the facility while I was at work which I drove over 30 miles to complete. When she took the form into the office, she was then told that I needed to turn it into them in person with my driver's license. If this was the case, why was it okay for me to mail it in initially? Very contradictory. The onsite staff has been very unaccommodating, unprofessional, and have yet to return my voicemail regarding the matter (as I work the same hours that they are in the office). I will be reporting the false advertisement on their website to enroll in autopay as well as their unprofessional behavior to the Better Business Bureau and will pursue legal action if needed due to lost wages that I will have to spend away from work to drive 30+ miles to appear in person for them to accept a simple form. I have since given my notice to vacate this facility and would not advise anyone to utilize this facility as it will be nothing but a hassle and inconvenient.