Mon-Sun: 06:00 AM - 10:00 PM
Mon-Fri: 09:30 AM - 06:00 PM
Sat: 08:30 AM - 05:00 PM
Sun: 11:00 AM - 03:00 PM
It's not too close to my place of residence, but it is decent. It is difficult to gain access at times.
Personable, friendly customer service. Tina & Nichole explain everything well, offer a tour and also reminders to ensure your unit is actually locked. The indoor bays are convenient for Wisconsin's unpredictable weather. And the Uboats are indispensable for moving multiple and/or heavy items; particularly if you don't have a lot of manpower with you. The facility is well-lit and secure. Very pleased.
Great building, always very clean, always has cookies and coffee in the lobby. Customer service is almost always on point. I believe their names are Brian and David maybe, but they've always given me excellent customer service, always polite and smiling, asking if I need anything. Only complaint I have is with the Manager Tina. She's usually polite, but she's got kind of a stuck up undertone to it. And when I switched to a smaller unit, she told me it would be $99/month, then when I went to pay my bill the next month I was told the price for that unit is $102. And I switched the same day she gave me that price, $99 is what I agreed to. She also told me I was getting a $16 credit when they were actually taking $16 out of my credits. Now, maybe it was a misunderstanding on my part but she at least needs to be more clear on what she's telling me then because I feel duped.
The storage units are clean, the facility is very clean and bright too, and the staff is very helpful and friendly.
West Allis location is great. Mrs Drinka was amazing. Each time we went in we were having a tough day. However our visit was entertaining and we had cookies. Thank you